Dashboard
Recent Tickets
⚠ Escalation Alerts
All Tickets
Full incident log
| ID | Title | Dept | Priority | Status | Reported By | Created |
|---|
My Tickets
Tickets you raised or are assigned
| ID | Title | Priority | Status | My Role | Created |
|---|
Log New Incident
Report an issue for your team to action
0/120
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HOD Actions
Assign and manage your department's tickets
| ID | Title | Priority | Status | Assigned To | Reported By | Created |
|---|
Reports & Analytics
Incident overview and performance metrics
By Department
By Priority
By Status
Avg. Resolution Time
Full Incident Detail Table
| ID | Title | Category | Location | Department | Priority | Status | Reported By | Assigned To | Created | Resolved | Res. Time |
|---|
Admin Panel
Manage users, departments & designations
| Name | Department | Designation | Role | Status | Actions |
|---|
| Name | Description | HOD | Staff Count | Actions |
|---|
| Designation | Department | Role Level | Actions |
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Notifications
Settings
Logo, escalation timelines & email configuration
Property Logo
⚜
Property
Logo appears on login screen, topbar, sidebar and PDF reports.
Escalation Timelines (hours)
🔴 Critical
Escalate after N hours
🟠 High
🔵 Medium
🟢 Low
Email / SMTP Configuration